What telehealth is
Telehealth means receiving health care services through electronic communication instead of an in-person visit. Through Medical Arts, this typically means a licensed provider reviews your written intake, medical history, and any photos or information you submit, and may communicate with you by secure messaging or a live video or phone visit, depending on the program and your state's requirements.
Benefits
Telehealth can make it easier to access care: no travel, flexible scheduling, and a straightforward way to be evaluated for programs like GLP-1 weight-loss support, peptide therapy, and hormone health. For many patients, it removes common barriers to starting and staying on a program.
Limitations
Telehealth has real limitations. A provider reviewing you remotely cannot perform a physical exam, hands-on testing, or in-person diagnostic procedures the way an in-person visit can. Technology can fail: video or messaging may be interrupted, delayed, or of insufficient quality to complete an evaluation. Some conditions or situations require in-person care, and your provider may tell you that telehealth is not appropriate for your circumstances.
Provider discretion
Your licensed provider makes an independent clinical judgment about whether treatment through telehealth is appropriate for you. A provider may determine, based on your intake or any follow-up conversation, that they cannot safely treat you through telehealth, that additional information or an in-person evaluation is needed, or that a different program or referral is more appropriate. This decision is final and is not guaranteed by anything you read on this site.
No guarantee of outcome
Neither Medical Arts nor any provider can guarantee any specific result from treatment. Weight-loss and other treatment results vary by individual, depend on many factors outside our control, and are not guaranteed. Compounded medications are not FDA-approved, and individual response to any medication can vary.
Emergency instructions
If you are experiencing a medical emergency, such as chest pain, difficulty breathing, severe allergic reaction, or thoughts of harming yourself or others, call 911 or go to the nearest emergency room immediately. Do not wait for a response from our care team.
Records and recording
Written communications, intake responses, and any video or phone visits may be documented as part of your medical record, consistent with standard medical recordkeeping practices and our HIPAA Notice of Privacy Practices. Video or phone visits are not recorded for playback unless you are told otherwise and asked for separate consent.
Withdrawing consent
You may withdraw your consent to telehealth services at any time by notifying your provider or our care team through Contact us. Withdrawing consent does not affect care already provided and may affect your ability to continue an active program until an alternative care arrangement is in place.
Acknowledgment
By proceeding with an assessment or visit, you acknowledge that you have read this notice, understand the benefits and limitations of telehealth, and consent to receive care in this manner from the licensed provider assigned to review your case.